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Posts Tagged ‘blogging’

Blogroll Begone

Well, blogroll be moved, actually.

Tired of all the widgets in the right column, so first step towards cleaning up simplifying was to move the blogroll to its own page. Now accessible from that nifty page link just above the site banner (look up… just a little further…)

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I had the pleasure of listening in on today’s federal government Web 2.0 Communications Community (GCpedia link, sorry to those outside the GoC firewall) presentation “Adventures in Government Blogging.” Featured speakers were Colin McKay from the Office of the Privacy Commissioner, talking about his experiences in starting and maintaining the Office’s official blog, and Christian Sauvé, speaking about recent internal blogging experiments at the Public Service Commission.

It was an excellent session; very informative. Instead of scribbling notes, I tweeted the session — what follows is a rough transcript — I’ll post a more analytical response in upcoming days.

First Speaker — Christian Sauvé

My notes mostly focused on how he explained the tools that were used to support the blogging exercise…

listening in on GoC W2CC meeting “adventures in government blogging about 9 hours ago from web
fella from PSC talking about internal blogging initiative about 8 hours ago from web
GoC W2CC is here: http://tinyurl.com/9dkjsv about 8 hours ago from web
Govt adoption of Web2.0 tools. participation + accountability = twin issues about 8 hours ago from web
PSC used WordPress as internal blogging platform… tons of resources, plugins, community support about 8 hours ago from web
making it fit with CLF 2.0: the “look”, accessibility, bilingual.. templating system in WordPress = solution for this about 8 hours ago from web
made a few tweaks for accessibility, used screenreaders (JAWS) etc to test about 8 hours ago from web
bilingual blog: WordPress templates allowed for this about 8 hours ago from web

Next Up — Colin McKay

Colin touched on a number of topics: getting approval, the blogging experience…

now @canuckflack speaking about 8 hours ago from web
talking about PrivCom adventures in blogging: used out of box solution about 8 hours ago from web
hired consultant to develop CLF skin for the PrivCom blog about 8 hours ago from web
approvals for the PrivCom blog: business plan provided options to kill project, to reassure management about 8 hours ago from web
tried to sell concept of engaging Canadians online rather than focus on tool about 8 hours ago from web
privacy advocates tend to glom onto collab comms tools – blogs good medium for this about 8 hours ago from web
what is a blog post meant to do? allows PrivCom to send signals about issues that they’re interested in about 8 hours ago from web
blog posts point to issues elsewhere online… send subtle signals about 8 hours ago from web
human voice – opportunity to show human side of the org about 8 hours ago from web
privcom blog not deluged with comments, no debates have developed in blog comments about 8 hours ago from web
Privcom also using WordPress. about 8 hours ago from web
blog was initial tool. led to use of other web2.0 tools.. video (YouTube) and photos (flickr) also about 8 hours ago from web
tip: restrain your enthusiasm… stick to business needs and org priorities rather than obsessions as a communicator about 8 hours ago from web
Q from audience: content creation? about 8 hours ago from web
A: process=author creates content for post, then reviewed by @canuckflack, then to legal or policy if needed, then translated and posted about 8 hours ago from web
no senior approval needed, b/c trust has been built up w/ management about 8 hours ago from web

Back to Christian Sauvé

In which he also covered the issue of approvals…

back to Christian Sauve from PSC about 8 hours ago from web
feels lucky so far: PSC senior management ready to try new things online, encouraged experimentation about 8 hours ago from web
looked at PRivCom blog as model about 8 hours ago from web
use precendents to help with approvals (e.g. GCpedia, privcom blog, etc) about 8 hours ago from web
“IT dislikes surprises” about 8 hours ago from web
cannot convince obstructionists, rather exploit fault lines about 8 hours ago from web
ie job is to convince those who are vacilating, on the fence – they can help to isolate obstructionists about 8 hours ago from web
minimize personal risks to senior managers careers – show how their jobs will not be as risk because of change about 8 hours ago from web
do not attempt a “big bang” (despite NRCan wiki initiative)… try something focussed and small about 8 hours ago from web
& w easy metics for success (“pilot projects”) about 8 hours ago from web
find businss allies, beyond comms or IT folks about 8 hours ago from web
involve IT security, legal and ATIP folks early on. the sooner they get over their initial fear & loathing, the better about 8 hours ago from web
made mistake of not involving legal early on, now wrangling about 8 hours ago from web
ATIP officer for NRCan assisted PSC with their web 2.0 project, now PSC’s ATIP folks onside too about 8 hours ago from web

… before moving on to some lessons learned:

there will be delays, plan ahead. lots of solutions have been blogged or otherwise posted online (esp w/ open software) about 8 hours ago from web
CLF 2.0 not a straitjacket, but a very useful guide. developers have come around about 8 hours ago from web
but nothing (e.g. WordPress or whatever) has a CLF skin – you will have to beg, borrow or build your own about 8 hours ago from web
PSC working on user guidelines for participation w web 2.0 tools about 8 hours ago from web
“technology is legistation” = the tools at your disposal are more effective than regulation (e.g. mp3s vs the music industry) about 8 hours ago from web
implication: web 2.0 in govt = sedition. openness has potential to really disrupt the org about 8 hours ago from web
so, manage your sedition – imagine worst case scenarios. how are you going to deal? about 8 hours ago from web
criteria for success: luck, skill, good managers, and luck about 8 hours ago from web

A note about that “technology is legislation” quote. He was referring to something that Karl Schroeder wrote.

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100th Post

"100 fotos de My Buffo," by My Buffo on flickr

(Image credit: “100 fotos de My Buffo,” by My Buffo on flickr)

This is my 100th post. Amazed I made it this far actually.

Some quick observations on blogging practice:

  • It’s hard. Writing posts comes to me a lot less naturally that I thought it would. Prolific bloggers amaze me. But then  I’ve never been one to think out loud (or with a keyboard).
  • It takes time. Each post takes me a lot longer than I thought it would. I really tend to fuss over the words. In fact, most of my published posts end up quite differently than they start out — my creative process requires a lot of re-working.
  • Links are a pain. I know they’re important and great for SEO and all that, but finding and inserting the ones I want (even the ones I’ve boomarked) takes a lot of work.
  • Images and multimedia are fun. I love the way that they complement (or replace!) the words. But they also take a lot of time to find and insert.

Given all these whines, why don’t I just quit? After all, most of the time I’m perfectly happy to part of the 90% who lurk. Why bother struggling to be part of the 9% who contribute from time to time (never mind the 1% who account for the bulk online content)?

Well, for one thing, I like how blogging gives my writing muscles a good workout. My blog writing is very different from the writing I do in my “regular” work, being in the first person and all. It’s good practice in a different mode. And hitting the publish button after a good post is very satisfying.

Another good reason is that the blog provides me a good excuse to keep an eye on the social media, web 2.0, and government 2.0 spaces. And this has good effects on my day job — advising my colleagues on web communications has become a big growth area for me. And I’m very happy about this. (Can you tell which way I want to move in my career?)

And of course, I would be dishonest if I didn’t mention the ego boost that comes with knowing that others are actually reading what little old me has to say.

BTW, here’s a great essay on the practice of blogging from one of the granddaddies of the medium.

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Light(er) Blogging Ahead

Crumpled Frustration, by Aaron Jacobs

Crumpled Frustration, by Aaron Jacobs

During the existence of this blog, I have not been a particularly frequent poster. I have tried to get at least one or two new posts up every week. However, my postings are likely to become few and far between in the next little while. I`m on French training until January 2009.

What is this you ask? It`s a kind of hazing ritual for those federal public servants in Canada who come from a unilingual English background. We must go through it at least once in our careers. In my case, I`m actually undergoing my second bout. I must be a glutton for punishment — but then I am a government employee, aren`t I?

The daily training is often an exercise in frustration – the goal is to prepare the victim for a test in which they must demonstrate their ability to speak a highly artifical version of their second language that resembles formal written communication much more so than any kind of spoken conversation.

Doubly frustrating for me since I live in a bilingual household and use French daily at work. No I`m not perfectly bilingual by any stretch of the imagination, but I am able to get my message across at work and I can shoot the breeze with my inlaws all day long.

So anyhow, `nuff complaining. My French training is an intensive course that requires a lot more focus and much less computer time than I am used to. So I can`t promise even semi-regular blog updates for the next little while.

Over and out – I`m sure the conversations around Government 2.0 and whatnot will continue very nicely without me.

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I’ve never found it very satisfying to think of Twitter and its knockoffs (Yammer, Identi.ca, etc.) as “microblogging.”

A little while back, I referred to these phenomena as extremely simplified forms of social networks.

Just read something that I think betters that description.

Forums: The grandmother of the blog. The online forum is the genesis of social media, connecting users to each other online before blogging was even a twinkle on the horizon. But just because they’ve been around for a long time doesn’t mean they’re outdated. The Twitter social networking system is largely considered the forum of the future, combining the traditional online forum, a blog and an instant messaging system.

(Source: Corporate Writer & Editor, Feb 2008 issue – sorry can’t link to it directly as this is not freely available content)

I think actually that you can strip the reference to blogs out and the description wouldn’t suffer. & the reference to IM is (I think) mostly about the user interface angle – when interacting with Twitter et al, it works best from a little desktop app rather than from the browser.

But in terms of content, it does seem like the good ol’ forum is what Twitter etc. most resembles. Lots of chatter, some goofing around, cool links. And due to the extremely limited number of characters per post, the main drawback of old-school forums has been largely eliminated: those longwinded and annoying rants from unhappy campers that flit around the edges of every online community… ;+)

Twitter = evolved message boards, or Forums 2.0.

Seems like a useful way of thinking about it. Gonna mull that one a while.

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Many thanks to Colin “Canuckflack” McKay for organizing the Ottawa Government barcamp get-together last Friday. I really enjoyed getting to meet other Web 2.0 keeners from around town. Nice to be able to chat about some of the issues around social media and web comms for government types in an informal setting.

Important now is to keep momentum going!

One of the key venues to help with that will be the barcampOttawaGov mailing list. So as I checked in this morning, I noticed that a discussion is getting underway on public servants and their “unofficial” blogs. Specifically, to what extent should the unofficial government blogger make their management aware of what they are doing?

My take (hardly unique): discretion is the better part of valour. I’ve disclosed what I was doing from the very start of this blog. I don’t want to put management on the defensive by letting them find out about my little posts by accident or only if someone complains. I try make sure that my management won’t feel blindsided if someone has a problem with what I am doing.

And while I feel that it is key to keep the bosses in the loop, there’s something even more important: the tone and content of the blog itself. In my case, I try not to use the blog as a platform to vent or complain. I don’t get into specifics about situations or issues that I am confronting in my daily work. However, I will use those situations as a springboard to explore larger issues on my blog though – that is, when I’m not geeking out about the latest gadget or toy that I’ve discovered…

And I’m open about who I am and that this blog is not an official thing also. Given the terrain I want to cover here, anonymity doesn’t work for me.

By the way, here’s a great post from Neil Williams, a UK civil servant blogger, that gives some great pointers on personal blogging for government types. Sure it’s the UK, but the issues are largely the same – and they’re ahead of us over there, so we can (and should) learn from their experience.

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Just stumbled across this nifty hack by Dave Briggs over in the UK: Public Sector Bloggers

It’s a bascially a bunch of UK public sector blogs syndicated in one spot. As Dave himself explained:

I’ve been wrestling with how to bring together and publicise the bloggers who have always been around, and those who are springing up following the publication of the guidelines. [Note: these are the guidelines he's talking about]

So, I have started hacking together http://publicsectorblogs.org/ which takes a bunch of feeds, bungs them into one using Yahoo! Pipes and then republishes them on one page using SimplePie. Sophisticated it ain’t.

Something we oughta do here in Ottawa.  Or maybe it’s been done already and I’m out to lunch. If it hasn’t I’ll try patching something together. Any ideas for a domain name?

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Spotted via DavePressPrinciples for Participation Online, guidelines for UK civil servants to follow when on social networks or in the blogosphere:

1. Be credible
Be accurate, fair, thorough and transparent.

2. Be consistent
Encourage constructive criticism and deliberation. Be cordial, honest and professional at all times.

3. Be responsive
When you gain insight, share it where appropriate.

4. Be integrated
Wherever possible, align online participation with other offline communications.

5. Be a civil servant
Remember that you are an ambassador for your organisation. Wherever possible, disclose your position as a representative of your department or agency.

… and if we were doing a GoC version, I would add: be bilingual.

More seriously though, it’s really simple isn’t it? However, when it comes to the web, a lot of people who I have talked to at work are so focused on the technology (“its all so new and changing too fast – that’s scary”) that they miss the idea that participating online is really not much different from being involved in things like conferences or meetings. Or frankly, talking on the phone or via email with clients or stakeholders. Like the list says, how you communicate online should be integrated with how you communicate offline.

The disclosure thing is key – if you are a bureaucrat and you are making an edit to a Wikipedia entry or posting a comment on a blog, identify yourself up front. The optics of anonymity are bad enough for private citizens, but they are magnified for public servants.


So what about the situation in Canada?

The GoC is also working on guidelines to help Canadian bureaucrats navigating the social web – see Mike Kujawski’s summary of the recent Marcom 2008 conference, under the header “Applying Social Media to a Public Sector Environment:”

Presented by the man [Jeff Braybrook at Treasury Board Secretariat] who whose team is responsible for developing the policies governing social media usage in the public sector. Bottom line: The Federal government is currently rolling out policies for internal usage of social media (e.g. Creating an internal social network application to replace GEDS [the GoC telephone directory] and using wikis to create project/initiative communities). As for everybody’s main concern (i.e Social Media policies for communicating with Canadians), the CIO Branch is working as hard as possible to get these out ASAP.

I didn’t get to see this presentation in person, but I’ve seen the slides. Money quote – “Expectation of professional and courteous behaviour is not new and not a function of the media or venue.” That is – the policies and standards that are already in place for civil servants are enough to cover our participation in the social web.

What this more of less says to me is that we don’t really need any new rules at all. But to provide a touchstone for nervous civil servants unfamiliar with social media and social networks (like my boss or yours), I’m all for having an “official” playbook. I’m looking forward to have something I can point to that will help reassure my colleagues and superiors that it’s OK for us to be in the social Web too.

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I see Twitter often described as microblogging. As in, same as blogging, only the posts are smaller or shorter. I really don’t think this is accurate.

Why? blogs are about me me me. Sure there’s commenting and pingbacks and all that, so there is a kind of conversation that can happen (not much round here yet though since I’m such a noob LOL), but on my blog the focus is me. Through moderation I can control what conversation happens or does not happen on my blog.

I can customize too. When Loic Lemeur was talking about social media fragmentation a couple of months ago, he made this point quite clearly:

The challenge for Friendfeed and the like is that while I really like all my services gathered in one place, I would rather that these would be centralized on my blog instead of a third party service. Yes you can cross post or add badges, but it’s not really like a center feed in your blog. What I like about my blog is that it is my space, I own it, I can customize it and change it, I do not depend on anybody. [my emphasis]

He elaborates more on this in his Seesmic du Jour 115 from around the same time:

“You know why I want it back on my blog, it’s just because I own it. It’s my place – I can have my background, I can have my design, I can make it look the way I want, I can have it under my domain… we need the conversation centralized somewhere, maybe somewhere open where I kind of control it.” [my transcription]

(Interesting that elsewhere in his vid, he refers to Twitter as microblogging)

But the feeling is very different on Twitter — when I drop into the Twitterverse, it feels most definitely not about me. I’m there to see what the people I follow are up to. What kind of interesting links they are sharing. What the chatter is. My own tweets are pretty inconsequential – in fact every individual tweet is. It’s the flow, the exchange that matters. To me, that’s much more of a social network thing than a blog thing.

Actually, I think that Mathew Ingram hit the nail on the head recently when he characterized Twitter as the Facebook status update as a standalone app. Taking the best of social networking and stripping out all the crap. Too bad it’s having so much trouble lately.

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Blog Tune-Up — Added Search

Lego man with binoculars, by parl on flickr.com

(source: parl)

The brand new, official Spaghetti Testing Search Widget(tm) is right over there on the sidebar, right under the about me blah blah text.

Why? Because Chris Brogan told me to:

The #1 thing I seek in a blog I’m returning to (versus a newly discovered blog) is a search bar. Why? Because often, I’m returning to a blog to find a story.

It’s a good point – I myself have gone to back to blogs looking for specific stories that I have recalled reading, but neglected to bookmark. Without search, it becomes very hard to find them, especially if the time lapse is longer than a few days. (or hours depending on the bloggers’ posting frequency!)

BTW, I’ve also dumped the categories listing in the sidebar – I’m not satisfied with it and it takes too much space for nuthin’. I’m switching to tags anyhow.

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