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Posts Tagged ‘Blackberry’

Last Friday, I quickly re-blogged a news item on the 2009 Osbaldeston Lecture, by Martha Piper, former president of the University of British Columbia. Over on my Posterous miniblog, a reader reacted to my highlighting of an analogy that Ms. Piper made between the wristwatch and a Blackberry device. I’m going to reproduce those comments here, because they raise a good point:

“In a speech at the National Arts Centre, Piper likened today’s public service to the declining popularity of the wristwatch. Everyone over age 50 wears one, but most Canadians under 25 don’t.”

My response:

The wristwatch analogy has been used before, it is nothing new and it is not accurate. Most teenagers wear watch not so they can tell time but as a fashion statement. I would really like to meet a public servant that is isolated in Ottawa, the ones I work with are plugged in, on the move and aware of the world changing around them AND are part of the change or driving it. Perhaps she is talking about her perception of Ottawa, and if so, she has been isolating herself in BC. She is clearly out of touch.

I agree — if you focus on the demographic angle, it’s true that the wristwatch analogy is not accurate. It’s a stereotype, and if you were to leave this out of it, it would be more effective.When it comes to technology, young people are not inherently more “with it” than their elders. Different people use the same tools in a wide variety of ways, regardless of whether we can are “youth” or “middle aged” or whatever. & in terms of adoption rates, I’ll bet there is a wide variation in all demographic groups. I suspect that it is more about individual attitudes rather than generational.

What stuck me with the wristwatch/blackberry analogy was not the demographics however; it was the image of an older mechanical device that does one thing well, vs a newer digital device that does a lot of things, including what the old tech did. Maybe the new BB doesn’t tell time as stylishly as the old wristwatch does, but I’m willing to give that up to be able to also use it to communicate with my friends/family/colleagues, read news, organize my schedule, check weather, etc., regardless if I’m at my desk or not.

I realize that wristwatches are almost all digital these days, but to me they still are artifacts of the mechanical era, when the technological paradigm was a narrowly specialized — each tool should “do one thing, and do it really well.” Compare that to how 21st century digital technology is inherently open-ended and focused on multi-functionality. To me, that is what is effective about this analogy — as a comparison of two technological eras.

Regardless, after having had a chance to read the full text (warning PDF link) of Ms. Piper’s remarks, it turns out that the best stuff was not what I saw last week, it is the material that actually followed it. More on that tomorrow later.

(Oh BTW, I do beg to differ with the idea that public servants do not isolate themselves in Ottawa. I feel that point is highly debatable; I can think of a few bureaucrats that I’ve crossed paths with recently … but anyhow.)

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WTF?

Here’s the story from Monday’s Citizen. I read this,

Mr. Cashman said the introduction of BlackBerry (and other portable devices) into PSAC’s bargaining is something PSAC workers are crying for.

“They are the ones saying that this little machine takes over their life,” he said. “We are telling them, ‘you don’t have to answer your e-mail at night’.”

… and my first thought was that this makes PSAC members look stupid. Like we (yes I pay my dues — not like I have a choice!) can’t handle the technology.

Mitch Joel sums it up well:

I manage my technology – I don’t let my technology manage me (feel free to re-read that statement).

I like to think I do that also – I can turn it off if I choose.

But here’s an example of why I would not want to give up the connectivity we get from Blackberries and whatnot: yesterday I was feeling halfway rotten, recovering from a nasty stomach bug that laid me out the day before. So I chose to work from home, using the Blackberry and web access to my network via my laptop. Without these tools, I would have just taken a sick day.

So what did I do with myself? I was able to write some stuff that I had been meaning to get to for a long time, but just never quite got around to due to all the distractions and demands on my time at the cube farm. Office drones of the world, I’m sure you can relate — it’s bloody hard to do work that requires concentration when the hive is buzzing.

And you know what? The stuff I came up with, it was pretty good. Better yet — thanks to the ‘electronic tether,’ I was able to shop it around and incorporate improvements recommended by my colleagues too, without having to wait to shop it around when I would be back in the office.

So rather than lose a day of productivity, I was actually able to turn my somewhat but not fully impaired state to my advantage. I was also able to save a sick day for future use when I might *really* need it.

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Last week, the Department of Citizenship and Immigration went out on a limb and asked its employees to turn off their BlackBerries after hours. (Here’s the memo announcing the policy.)

My first response to this was, er, instinctual – they’ll never take my crackberry away from me! Never!

Since reading this story, this has nagged at the back of the ol’ brain. Why? I think it’s got to do with the work/play or work/life divide. On the work side:

Linda Duxbury, a professor at Carleton University’s Sprott School of Business, said the use of personal digital devices such as the BlackBerry increases employees’ workload dramatically.

“It increases our ability to work anytime, anywhere, immediate answers expected, be available 24-7, on the road, at home, on weekends, on vacation,” she added Friday. (Source: CBC News)

True enough. But here’s the thing: with SMS and internet access built in, the crackberry ain’t just about work. I’m constantly using my ‘berry after hours, but usually it’s doing stuff like this: to read the news, catch up with the latest sports scores, check the weather, drop in on the Twitterverse, chat with family and friends.

I suppose that using a mobile that’s been provided by my workplace in this way is strictly speaking a bad thing that could get me in trouble — There’s probably a policy somewhere that says what I am doing is wrong. Mea culpa. But in a world that’s online 24/7, where exactly do you draw the line?

Aside: I have checked out my wireless use a little, and I’ve been told that I’ve never incurred more than the monthly minimum change for our data plan at work. So not to worry, taxpayers, I’m not costing you any more money with my frivolities.

I guess what I’m saying is — it’s not about the tools, but rather the attitude that one brings to them. The impulse to respond to emails as soon as they hit the inbox on the ‘berry is the exact same thing as the compulsive need to answer the phone just because it’s ringing. If you want to address work related stress, that’s where the emphasis needs to be, no matter what the device in question is.

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