Bullseye! I have stopped reading regular “social media” experts. What I like about the social CRM crowd is they don’t talk about “how to set up your Facebook” page. Instead they are focused on tying social back to the organization. via World’s Most Incomplete List of Social CRM Experts | The Funnelholic. ———- I have [...]
Archive for the ‘social media’ Category
Tying Social Back to the Org
Posted in government, social media, tagged customer service, social CRM on 8 June 2011 | Comments Off
A Surprise I Found in the GoC Communications Policy
Posted in government, social media, tagged GoC, open government, policy on 27 September 2010 | 5 Comments »
What does this sound like? Encourage public service managers and employees to communicate openly with the public about policies, programs, services and initiatives they are familiar with and for which they have responsibility. Openness in government promotes accessibility and accountability. It enables informed public participation in the formulation of policy, ensures fairness in decision making, [...]
Twitter Users Going Mobile — Time to Take Your Website Mobile Too
Posted in government, social media, uncategorized, web communications, tagged mobile, twitter on 13 September 2010 | Comments Off
Twitter released data last week showing an explosion of mobile use of their service: Total mobile users has jumped 62 percent since mid-April, and, remarkably, 16 percent of all new users to Twitter start on mobile now, as opposed to the five percent before we launched our first Twitter-branded mobile client. As we had hoped [...]
Canadians Report a 35% Decline in Email Received. Significant for Marketing?
Posted in marketing, social media, web communications, tagged email, Ipsos, spam on 6 July 2010 | Comments Off
Online Canadians Report a Large 35% Decline in the Amount of Email Received | Ipsos. That’s an impressive headline. From the release: Study author Mark Laver noted that ‘when you look at some of the new communications platforms, such as Facebook, Twitter and [MSN] Messenger, that have taken off in the last few years the [...]
Government Service Delivery via Twitter – @CBSA_BWT
Posted in government, social media, tagged bots, CBSA, GoC, twitter on 11 June 2010 | Comments Off
Well willya lookit that. The Canada Border Services Agency has set up a Twitter account that automatically broadcasts border wait times on Twitter. So if you are sitting in your car wondering how much longer you are going to have wait to get over the border, just hand your mobile over to your passenger and [...]
In-Between Spaces
Posted in bureaucracy, collaboration, social media, tagged creativity, ideas, water cooler, work on 28 May 2010 | Comments Off
Friday thought about social media, the workplace and generating ideas. The following appeared in the comments thread on a lighthearted post about things not to say if you are trying to get your org to go social. I’ve added highlights: I used to have relatively strong disagreements at the foundation I worked at years ago [...]
Don’t Ignore the Core
Posted in government, marketing, social media, tagged .gc.ca, web ecosystem on 27 May 2010 | Comments Off
Check out this excellent infographic from Dave Fleet that models the web ecosystem as it exists in 2010. (If you’re not familiar with the “paid” and “earned” media concepts, read both of Dave’s web ecosystem posts — the original and the sequel.) What I like about this, beyond its elegant big-picture simplicity, is that it [...]
The Clerk is Online
Posted in bureaucracy, government, social media, tagged The Clerk, Wayne Wouters on 31 March 2010 | 4 Comments »
Wayne Wouters is the Clerk of the Privy Council. He’s the most senior civil servant in Canada, and now he has his own digital footprint. Yesterday he launched himself onto the web with the www.clerk.gc.ca site and two Twitter accounts. This was timed no doubt in conjunction with yesterday’s release of the 17th Annual Report [...]
And They’re Off… Budget 2010 Online
Posted in government, social media, twitter, uncategorized, tagged Budget 2010, Finance, GoC on 4 March 2010 | Comments Off
A few minutes ago, the Department of Finance issued it’s first budget live tweet.The main website is at www.budet.gc.ca/2010/ I’ve set up a live feed to follow over at Scribble Live – will try to embed here. Stay tuned. Update: looks like I can’t embed the live event — WordPress.com is stripping out the iframe [...]
Department of Finance to Live Tweet the Federal Budget
Posted in government, social media, tagged Finance, GoC, twitter on 24 February 2010 | 10 Comments »
News release: The Department of Finance is using Twitter. The Department will begin tweeting when the Honourable Jim Flaherty, Minister of Finance, rises in the House of Commons to deliver Budget 2010 on March 4th. Links to relevant portions of the budget will be tweeted in real time. “Our Government wants to reach out to [...]
Welcome!
Occasional thoughts on web and government communications. Everything here by Peter Smith.
-
My Delicious
Archives
Creative Commons
Spaghetti Testing by Peter Smith is licensed under a Creative Commons Attribution-Share Alike 3.0 Unported License.Meta
Header Credit
Header image: Sketties, by Allie's.Dad on FlickrNetworked Blogs
What's a spaghetti test?
